Anonymous
map-marker Oakland, California

Bad quality transmission

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we have been on ESPN plus for about a week and the sound quality is terrible-the worst of any channel I have ever had. It cuts out very frequently for 10 seconds at a time and the picture also freezes from time to time.

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User's recommendation: Dont sign up for ESPN plus

Resolved
Rick P Enn

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Verified Reviewer
| map-marker Cedaredge, Colorado

Resolved: UFC PAY PER VIEW

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Updated by user Aug 02, 2024

Company fixed the issue and I have been provided with apology. It turned out to be an issue with Google.

Original review Jul 03, 2024

I couldn't pay for the event with my debit or credit cards. It turned out it was a Google Chrome issue. I switched browsers and succeeded.

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User's recommendation: Use actual Americans that speak proper English!

Dafne Yex

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Verified Reviewer
| map-marker Cleveland, Ohio

Technical difficulties from ufc 304 wanted a refund

Hello,

My name is Justin Kiser. 330307****.

Jdk2583@***.com

I have been a customer since day one of ESPN plus. I only use it for the UFC product. Furthermore, I have ordered every PPV for the UFC since they signed with you. Your app had Major technical difficulties and can contact the UFC to fact-check that!!!

I called them they said it is an ESPN plus issue. I've never had an issue. But Saturday I was only able to watch the first 3/5 fights. Missed the last two most important fights.

I want a refund or at the minimum some kind of discount. The lady I talked with was great, until she wasn't, but she said my refund was denied. I asked to speak to someone above her, and she put me on hold for over Hour only to keep coming back to say we are working on it. Then proceeded to tell me to take my issue up with my financial institution.

I find this to be terrible business. I was nothing but polite and feel like I'm still being cordial.

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User's recommendation: Just know you but a PPV and something happens on their end, no refund for you

Jeremy S Cqz

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Verified Reviewer
| map-marker Van Buren, Arkansas

Could not get the thunder game on this morning after it played last night and wondered why and they answered it after 24 hours it will be ready to go

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ESPN Plus - Could not get the thunder game on this morning after it played last night and...

The technician was nice and very courteous and cleared to understand, and he explained to me that after 24 hours in some situations, including a blackout region, that after 24 hours, it will be able to be replayed. Thank you ESPN.

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User's recommendation: I love that I’ve always have it’s been good to me

Anonymous
map-marker Oakland, California

Bad quality transmission

The sound of the ESPN Plus transmission of the US Open Tennis broadcast goes on and off constantly with ten second gaps with no sound at all. This also happened yesterday. I would like a refund for the cost of the service.

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Cleiver G

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Verified Reviewer

Cancelación de mi suscripción

Cancelar mi suscripción es que no la estoy usando y se me están haciendo facturas sin avénela usada

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Preferred solution: Cancelar mi suscripción

Robert L Ssq

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Verified Reviewer
| map-marker Kenner, Louisiana

Put it underneath the wrong credit card

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You put it underneath the wrong debit card and all I want to do is change it before the fight comes on Exxon

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Loss:
$85
Pros:
  • Wonderful channel to have but if you make a mistake and try to get a refund to take forever
Cons:
  • Very hard to get a refund

Preferred solution: Full refund

User's recommendation: Excellent

Jeanice Dpu
map-marker Yukon, Oklahoma

I have ESPN+ and I wanted to watch the UFC fight last Saturday. They charged me for ESPN + again and the fight. This is the 2od time they have done this and I didn’t get get the charge removed last ti

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I already have ESPN+ I just wanted to pay to watch the UFC fight and I received an email stating you are going to charge me for both. Would you please remove the charge for ESPN+. This happened one other time and you didn't remove the charge.

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User's recommendation: Would not recommend

Qiana Seh

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Failure to have program available as stated on tv.

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Cannot get the Arkansas Razorback vs Texas A&M game on ESPN + on my phone or tv. It says game hasn't started yet, but it started 37 minutes ago!

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Kay M Uyj

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Verified Reviewer
| map-marker Tulsa, Oklahoma

My app doesn’t work half the time. Yes, I’m pissed.

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Two of the last times I've tried to sign on, the site announced that the app wasn't working and I couldn't see the game I wanted to watch.

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User's recommendation: Not worth it.

Anonymous
map-marker Sacramento, California

Transaction dispute

I called twice regarding a years worth of ESPN Plus that I was just charged for, today Monday July 8th 2024. I did not approve this transaction, I do not have espn plus and would like to be refunded.

Thank you for your time.

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Perrion Elc
map-marker Atlanta, Georgia

Help with email change

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Cut me off every time I tried to call. Never spoke to anyone.

I gave up.

My husband tried as well. Same thing.

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User's recommendation: I would not.

Anonymous
map-marker Fuquay Varina, North Carolina

Complaint

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The rep stated he didn't work for ESPN PLUS. However I told him I would never subscribe to ESPN PLUS, bc the intire staff has to take a *** *** break in progress every 10 min.dont do it

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Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Faryn Fmf

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Verified Reviewer
| map-marker Providence, Rhode Island

Terrible audio and video on Roku 3 ESPN app

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For almost a year, the audio has been scratchy and the video blurry on the ESPN app for Roku 3. Every time I turn the Roku on, I check for an update to version 5.0, build 202403**** and there never is one.

The Roku system itself has the latest available update. I've worked with their support to check and reset every possible thing with my devices but it's not my devices, their substandard app is the problem and I'm ready to cancel my whole bundle subscription because they won't fix it.

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User's recommendation: Don't subscribe to this service if you primarily watch on a Roku 3 streaming box

Sonna Jdg

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Verified Reviewer
| map-marker Meridian, Idaho

Hockey games

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HATE the name tags on the players during the hockey game, VERY distracting and annoying. STOP THE NAME TAGS!!!

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Anonymous
map-marker Ashburn, Virginia

Low Budget Rip Off

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I had to buy ESPN+ to see NHL playoffs. The intermission show is a couple dudes talking for a handful of minutes and endless repeating of a TV commercial for ESPN+ --- over and over it goes with cable access music and editing done by an intern.

For the fee charged, have a true intermission show. Watching the zamboni circle the ice by way of a still camera would be better.

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User's recommendation: Avoid

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